Finding a property
When you're trying to find a flat or house to rent, the first thing to do is to search our database to see what properties we have listed right now that you'd be interested in seeing.
You can do this using our Quick Search tool.
Once you find something, you can express interest in that property right here on the site, and set yourself up to receive alerts when interesting new properties become available.
Even if you don't see anything immediately, it's a good idea to contact us to provide brief details about yourself and your requirements.
We can then search our database for suitable properties for you to view.
It's best to start looking about a month before you wish to move, as the nicest properties are viewed and reserved quickly.
Our tenancies are granted for terms of 6 to 12 months, though we can sometimes offer short lets of 3 months.
We'll arrange viewings at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of our team who'll be able to give advice and answer any questions you may have.
Reserving the property
Once you've seen a property you'd like to rent, you will need to reserve it by paying a 'holding' deposit, usually equivalent to two week's rent.
The holding deposit will need to be received in cleared funds (cash, debit or credit card or bankers draft).
Assuming your references are acceptable and the tenancy goes ahead, the holding deposit will be deducted from the monies you are required to pay before you move in.
If the landlord declines to grant the tenancy, your deposit will be refunded. However the deposit will be forfeited if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.
Payment of the holding deposit may be made directly into our bank account after you have seen the property. However, the property can only be reserved for you once the details of the let have been agreed and referencing forms have been completed.
If you choose to reserve a property before actually viewing it then a 7 day cooling-off period applies during which time you may change your mind.
As a minimum, we will require satisfactory references from your employer, and a previous or current landlord.
We may also require a personal reference and, in certain circumstances, a guarantor.
In addition, a credit check will be undertaken.
We use the services of an independent referencing company to obtain and evaluate these references.
A security deposit of a minimum of one month's rental will normally be required.
This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and will be registered with the TDS tenancy deposit protection scheme.
The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement.
These are assessed at the end of your tenancy, following which your deposit is returned to you, less any deductions being retained for damage you have inflicted. An independent scheme is in place to arbitrate on deductions should you and we, on behalf of your landlord, be unable to agree on a deduction.
Please note that under no circumstances, even at the conclusion of your tenancy, may the deposit be used to cover rental payments.